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August 2014 - Dear Anna Further to the many conversations you had with my husband Jayson I just wanted to say thank you for all your efforts in ensuring the delivery of the New England Home Office Armoire arrived on Saturday 9th August to fit in with the arrangements I had made to return home from our holidays that weekend. The delivery driver and your member of staff were excellent and assisted with making sure this was assembled which was a huge help with Jayson having recently broken his elbow. I probably would have managed to assemble with a bit of brute force but I really did appreciate this additional service. Since building our new home office last year we have now fitted this out with Dormy House desks, home office armoire and multi media modular storage unit. It’s a real Dormy House show office now! Thank you once again for this extra customer service. Kind regards Pat
(August 2014) Hiya Vikki - just wanted to confirm all arrived yesterday and looks great - a fuss-free handover of the original pieces, assistance with the carry-in of the new and the delivery team were kind enough to take all the packaging away with them! thanks so much for all your assistance in this regard - we are so, so happy with our new products, thank you for your courteous and professional handling of the entire process from order to delivery - a job well done and we are delighted!
with very kind regards, Leeanne & Adam Haury
(July 2014) Anna can you pass on my thanks. my dressing table has arrived, beautifully packaged this time, it’s worth saying. And it’s fantastic, I love it. What a beautiful piece of furniture. Worth waiting for. Thanks to all involved All best Fiona
(July 2014) Took delivery of my Swedish narrow console table yesterday. Unfortunately the gold pins that support the shelf had not been included, but I received them this morning. I would just like to say how pleased I am with the table. It looks lovely in my dining room with the round table I ordered from you last year. It was all beautifully packed and protected. Also thank you for the rapid attention to the problem with the pins! Many thanks once again and I look forward to ordering again in the future. Best wishes Brenda Devlin
(July 2014) Dear Dormy House team, I received my second order from you this morning, along with the replacement top for my first order, and I wanted to write to thank and compliment you. The furniture is beautiful and looks fantastic in place, and the quality is superb. The delivery driver this morning was excellent, and overall I am thoroughly satisfied. If only you could do the bespoke wall of shelving I am looking for....! Thank you to everyone assisted in getting everything right. I love the products and appreciate your help. Kind regards, Sarah Baxter
(June 2014) Dear Vikki We have taken delivery of our new office and it looks absolutely splendid! Thank you so much for all your help - and please pass our thanks to your team. As you know we had some existing pieces of worktop etc and have managed to join it all together to give a streamline appearance. I will send a photo when it is all titivated. One small thing, please could you send me a small pot of the paint you use as we need to touch up a few little snags. Kind regards Jan Whitworth
(June 2014) Dear Holly - I want to say a big thank you to everyone involved at the Dormy House for our fantastic new furniture. We are very impressed with the quality and finish of the units, which have transformed our new apartment into a stylish living space, where we now have a place for everything. It was an added bonus that the delivery/installation team were really friendly and helpful, and left the place immaculate. Kindest regards Gill Livingstone.
May 2014) Dear Holly I realise that I have forgotten to send you a note to tell you how delighted we are with our bench and mirror they look perfect on our hall and have had many admiring comments .Thank you very much for all your help Kind regards Sarah . Ps hope you enjoy your new premises
May 2014 - Dear Dormy House Team - I would just like to say a huge thank you for my cubes. They arrived just now and are really fantastic and perfect. Many thanks - Camilla
(Feb. 2014 - Double storage bench and peg shelf) - Hi Holly, I received my order today and i cannot tell you how pleased I am with it. It is super fab quality and the finish is absolutely luxurious. Many thanks for sending it early. Ammara
(January 2014) Hi Holly Just received my dining table! I am really delighted with it. It arrived very well packed and assembly was really simple. It all went together perfectly - no fiddling around trying to make pieces fit. The paint finish is flawless. I can't wait till dinner time! I shall certainly order again. I am redoing my living room in the autumn and have my eye on the New Hampshire bookcases - among other things! Once again, many thanks for a beautiful table. Best wishes Brenda Devlin
(January 2014) Dear Vikki I just wanted to email you and let you know that my order arrived this morning and my customer and I are so pleased, both with the service and the products. I look forward to doing further business with you in future. Many thanks for your help. Kind regard Kate
(January 2014) I attended your furniture sale in autumn 2013 and was very pleased with the results - managed to furnish pretty much my entire house and I am enjoying the furniture very much. I was very impressed with your customer service and focus on looking after the client's needs. I was wondering if you could let me know when the next sale is planned for - I'd be very grateful. Many thanks in advance. Kind Regards, Sylwia -
(January 2014) Dear Holly, My headboard came yesterday and I just wanted to say how pleased I am with it. It is absolutely stunning and beautifully made. I would have no hesitation in recommending your service. Kind regards, Tina Long
(January 2014) Hi Anna, Thank you very much for sorting out the problem that so promptly. You are one of the best companies that my wife and I have dealt with. Your customer service is outstanding and second to none. Kind Regards, Mike Gascoigne
Dear Anna, We have today received our new headboard and I would like to thank you very much for all your efforts. The material is not as delicate as the previous one but obviously more practical. We unpacked it immediately and everything seems in order. Your customer service is impeccable and should I need anything to do with our house in future, you will be my first port of call. I wish you and all at The Dormy House a very Happy Christmas and New Year. With best wishes, Dinah-Jane Ladenis (December 2013)
Dear Anna - Thank you very much for the delivery of the new top for my TV cabinet which arrived last week to replace the damged one. We have been able to slot it onto the cabinet no problem and we are very pleased with the result. Many thanks for your swift response. Kind regards Philippa Burns (December 2013)
Anna, I was with my client today when the Dormy buttoned ottoman was delivered and it is absolutely beautiful. I wanted to write to thank you and your team, Dormy are always a pleasure to deal with, the quality is consistently fantastic and I always know that I can rely on Dormy to deliver on time (if not before) and I really couldn't ask for more. Kind regards, Sarah Berry (November 2013)
Hi Holly - I just wanted to E-mail to thank your company very much for my recent order of a boxed seat cushion It is lovely and I'm delighted with it. Please pass on my thanks to the person/team who made it.Regards Liz Kirrane - (November 2013)
Dear Holly, Just to thank you very much for the excellent efficiency of you and the 'Dormy House' company. My daughter took delivery of them as arranged with you which was perfect. With very many thanks again from, Jackie Williams. (November 2013)
Good morning Holly,Just a note to say thank-you for organising the delivery yesterday, the wardrobe and pedestal arrived and look great in the room. The delivery team were very pleasant and helpful. Many thanks again - Kind regards - Rhona Inglis (October 2013)
Dear Anna, Just to let you know that the shelf unit was delivered yesterday morning. I have now installed it in our porch and it looks very good fully occupied by hats, gloves,etc. Thank you also for your winter catalogue recently received. Good luck with your move to new premises which we hope to visit in the Spring. Patrick (September 2013)
September 2013 - Gloria Lisher Received yesterday rectangular headboard made up in my own fabric. The process was made easy by your very helpful and efficient staff. Any queries I raised were acted upon promptly and efficiently. Thank you very much.
15 August 2013 - Hi Anna, The shelf arrived yesterday as promised. The build quality is excellent and was definitely worth waiting for. Thanks for sorting this so promptly. (Dave Baldwin)
I just wanted to say thank you for helping me with this order. I could not be more pleased with the larder cupboard, it is just perfect. I also appreciate how quickly you managed to get the item with me, with delivery as arranged. I will definitely be back for more at some point! Thank you again, Kind regards Karin (August 2013)
My laundry cupboard is now unpacked, assembled, filled and doing the job perfectly. Again thank you for such a speedy delivery. Regards Mrs Lesley Greenhough (August 2013)
July 2013 - Hi Vikki and your team - All furniture assembled and looking great , I managed to dismantle the batten from the shelf unit it and screw it to the correct cupboard and wish to compliment you on the craftsmanship and finish of the furniture , so refreshing to receive goods in a perfect condition these days Please can you confirm which account you’re refunding the delivery costs to , I cant remember if I paid on a credit card or not ? Thanks once again for your professionalism I will certainly recommend you to others, in fact I already have ! Kind regards Julia
Barbara Rodrigues (June 2013)
Dear Dormy House - First of all, some feedback on the storage bench I ordered and which was delivered last week. It's lovely! It's a perfect fit, great quality and looks fantastic. Thank you.
Dear Holly, I meant to email a week ago anyhow just to say thank you very very much, the bedhead arrived so quickly and is perfect. Thank you for your help and the speedy delivery. Regards Kirsty Darby (May 2013)
Dear Vikki and team, My console table arrived last week and I am thrilled with it. It's a quality British made product in every sense and looks beautiful in my hallway. I will be ordering more items shortly. Continued success. Kind regards, Fiona Ritchie (May 2013)
Hi Anna, Just a few lines to thank you very much for all your help. Sending a photo as well - the Louis chairs are perfect! Thank you - it has been a pleasure to do business with you and Dormy House. Kind regards Nina Widstrom (April 2013)
Thank you for your prompt delivery of the new glass to replace the scratched one that was delivered last week. I would like to thank you for the quality and service that Dormy House provide. Kind regards, Mike Gascoigne (April 2013)
I have just taken delivery of my drum stool in Sharma2 fabric. I am delighted with this product. It is very well made and looks beautiful. Thank you - (April 2013)
Hi Vikki, I have just received delivery of my window bench and it looks great. Many thanks to you and your team for a job well done. Regards, Alison (April 2013)
Dear Holly - It arrived this morning and is wonderful. Thank you ever so much for the attention to detail in the whole process.
Best Wishes - Jane Day (April 2013)
I just wanted to thank the staff at The Dormy House for the excellent service you have offered in dealing with our order - Kind regards - Maggie Brooks (March 2013)
Dear Holly, My chair arrived today and it is wonderful. Please thank all you craftsmen for doing such a great job. Regards,Ken Twiss (December 2012)
Just a short note to let you know our furniture arrived on Wednesday afternoon, and to say we are delighted is a huge understatement
Your delivery was very prompt and efficient, and the quality of the furniture is first class. The look and finish is exactly what we were looking for, and has fitted into our room perfectly
Thank you once again, we won't hesitate to make further purchases with you in the future
Gary Thomson (December 2012)
Hi Holly, I just wanted to say thank you to you and all your team at Dormy House - Vicky in particular, who went to great lengths to allow my bedhead and basket to be delivered and left outside the front door of my flat during working hours, as i wasn't in a position to take time off work to be in to receive them. It wasn't straightforward as it involved a lot of calls to your delivery company to explain that i wanted them left outside (at my own risk etc) on the third floor of my building - but i got home to find the bedhead on Tuesday and the basket today outside my door as requested, intact and not stolen (!) just as i had asked.
I appreciate this is probably all part of your service but i just wanted to say how much i appreciate Vicky having taken the time to arrange it all as it was beyond the call of duty and i might otherwise have had to pay for weekend delivery etc.
So thank you all, and i love my new bedhead very much! All best, Charlotte Bevan (December 2012)
Having just unpacked our order, I just thought I'd let you know how delighted we are with the tallboy - it arrived beautifully packaged and will fit perfectly with our existing bedroom furniture when painted! I am very grateful to you for processing our order so quickly and would like to thank you for your very prompt, efficient and friendly service. Regards, Jane Millar. (August 2012)
My desk and bookcase arrived today - absolutely gorgeous! Thanks, Lynne (July 2012)
Hi Anna, Just wanted to drop you a line to say my order was delivered yesterday a New Hampshire Triple unit in Ivory, 4 weeks almost to the day since ordering. I am absolutely delighted with the item, the quality is extremely good and the colour exact match for my kitchen. I will definitely be recommending your company to friends and family. Thank you for the free delivery, that was much appreciated. Kind regards Marion Carter (June 2012)
So busy finishing decorating my room haven"t had time to say a big thank you for the desk and headboard I ordered. I am so pleased with the quality and it was so carefully packed and arrived safely. Thank you - Elizabeth from Cambridge (May 2012)
Dear Abby I just wanted to say how pleased I am with the covered footstool. The quality of the upholstering is excellent. It looks lovely and it arrived much sooner than I anticipated. Thank you Kind Regards - Julie French - (May 2012)
Dear Vikki - I have now unpacked and put in place in my newly acquired cottage all the products I have recently bought from you - Tuvan chair and desk, covered bobby chair, seat pads etc.. Please pass on my thanks where possible to all concerned with the high quality of work involved at all stages of the process. The finish of these products has been much admired by a number of friends and tradespeople. best wishes Val Millman (May 2012)
I just wanted to say thank you so much for your positive response when I called a few weeks ago about a problem I was having with a footstool that was bought for me as a gift for Christmas 2009. I was most impressed by the way Vicky handled the whole experiences and my stool in now as good as new. Thank you & well done for providing an excellent service. Kind regards Patricia Hold (May 2012)
Dear Vikki - My corrected headboard cover has arrived now and looks very nice on the bed. Thank you for dealing with this issue so quickly and without quibble. I am very grateful and as a result will take every opportunity to shop at Dormy House in future. Many thanks Fiona (16 April 2012)
Dear Vikki - It arrived at 6pm luckily. It is absolutely beautiful - I will certainly do more business with you! Thanks a lot to the team. I will get professional pictures made and put it on my website. Kindest regards Monique ( March 2012)
This is just a belated big thank you for sending a replacement table top for the damaged one we had received previously. With four hinges I’m sure this table will be more stable than the previous one with three hinges. The table arrived well wrapped and protected and in pristine condition. My wife and I are really grateful for your most prompt and helpful assistance in this matter. The top comes into its own when the whole family and grandchildren are sitting around it - especially at Sunday lunch! Your staff are always most friendly, polite and helpful when dealing with queries. Thank you again. Stuart Roberts (Swansea) - February 2012
just wanted to write and tell you how impressed I was with my order of a Louis Seat. It was beautifully covered with the material I sent you and it only took a week to reach me. It looks lovely.Well done! - Judy Rochfort - Willoughby-on-the-Wolds (January 2012)
Abby – can I just say a big thank-you; both orders delivered as set out and both arrived well-packed and in good order. Both items now in place. - Lyn Newton (3 January 2012)
Good Morning Abby, Happy New Year. I am delighted with the bedside tables – they couldn’t be more perfect!! I just wondered if you would credit me with the carriage charge as I picked them up in the end? Thanks, Karen Nissen (35rd January 2012)
Just wanted to say a belated thank you. I received the replacement tv unit last thursday and I am happy that the overall appearance is so much better than the previous 2! So thank you for taking the trouble to ensure the overall quality was much better. I really appreciate the help with your post sale team. Happy Christmas & a great 2012. Kind regards from Tarka (20 December 2011)
Thank you all for your good wishes, and for your excellent service during this year. We love our new furniture and will be looking at more next year. Happy Christmas, Val White (20th December 2011)
Thank you Abby. The Ottoman arrived a couple of hours ago, which I was delighted about. I have peeked in the box but it's a Christmas present for my husband, so will wait until Christmas day - it's rather heavy to get out myself.I have been very impressed with your service - particularly as I took ages to get the fabric to you - and was hoping, but didn't expect to receive it by Christmas. As it is, I've received it well in advance, so am very pleased and grateful.
Many thanks and I'll certainly be placing further orders after Christmas. Wishing you all a Happy Christmas and Successful 2012. Regards Jane POSTED 16th December 2011
A brief note to say what an absolutely fantastic job you have done on the ottoman. It looks wonderful and you have the pattern repeat most brilliantly from the lid and down the sides. So nice that something has been done so well. Thank you again. Kind regards. Sarah Dodson (October 2011)
I can confirm that the TV Unit was delivered without any problems. It fits exactly and looks really good. The finish and colour are just what we wanted. It is good to know that there is a company out there willing to put together bespoke items without any fuss. I will have no hesitation in recommending The Dormy House to anyone in the future.
Thanks for your help in sorting this out for us. - Roy Roberts October 2011
We took delivery of our 2 drawer wardrobe today painted in Ivory with lovely chunky painted knobs. Thank you so much, WE LOVE IT!!!!
The quality is excellent and the paint is flawless.
The colours in our guest bedroom are Farrow & Ball.. White Tie, Clunch and Pointing......and your Ivory sits beautifully alongside these. As you can tell I am delighted with your/my wardrobe. Thank you again. Pam Willoughby (October 2011)
Hi there –Just to say that I’ve received my headboard recently ordered – and I LOVE IT ! If possible, do tell who made it that it’s really beautifully done and I’m really dead chuffed that it. I had a stripy fabric from J Lewis (sorry!) and it looks super-smart – so thanks v much.
Claire Jonas (6th June 2011)
I forgot the let you know that the bed base arrived in the neutral colour, and it's great, thank you. You guys never let me down.Regards Jos Bennett
We wanted to write and say how pleased we are with our window bench, its much heavier than we thought it would be, so well made and looks perfect in our hall way (we will try to send you a photo when we take one of it). The delivery was very smooth and professional as well.Thank you again, I shall be recommending you to our friends and family. Andrea McCauley (22nd March 2011)
Just wanted to write quickly to say i received the cubes and they really are great, they've been done really well. I am very pleased with them. Please thank the upholsterer! Laura Finch-Knightley
My order arrived safe and sound yesterday and has already been put up on my kitchen wall. It is better than it looks in the catalogue and it was a plus that it has grooves for plates. Perfect.
As ever, well done Dormy House for good service and great product. Regards Maggie Young (18th March 2011)
We recently bought a desk from you and wanted to say thank you and how pleased we were with the product and the service. A Williams (7th March 2011)
Many thanks for desk delivered today,it was well packed and looks lovely in my sons bedroom.I will be ordering matching wardrobe soon.thanks to all - sandra thompson (1st March 2011)
Just wanted to say thank you to you and your team for making such a fabulous job of our dining room chairs. We are absolutely thrilled with them and will make contact in the New Year to place an order for some bedroom chairs.The quality of service and the chairs has been faultless. Wishing you and your team a very Happy Christmas and prosperous New Year - With kind regards David and Audrey Atkinson LONDON (20th December 2010)