OUR DELIVERY SERVICE
Delivery is often seen as the unwanted charge at the end of your order, however there is always a cost involved in delivering furniture that can sometimes be cumbersome and heavy.
We don’t want you to pay over the odds for this important service, so we’ve structured our delivery so that you will only ever pay for the largest items’ delivery cost regardless of how many items you order at any one time.
How good is that!
So here’s how it works:
All our products have been grouped into one of four delivery price bands:
(A) Accessories £10
(L) Light furniture £15
(M) Medium weight £25
(H1) Heavy furniture £45 (2 man to room)
(H2) Heavy furniture £70 (2 man to room)
(H3) Large modular 4-5 way units £100 (2 man to room)
(H4) Large modular 5-6 way units £140 (2 man to room)
These bands apply to each individual item and items are delivered to your door. If more than one piece of furniture is ordered, remember that you will only ever pay for the largest items’ delivery cost regardless of how many items you order. So, if you buy two accessory products and one medium weight product, your delivery charge will only be £25, the cost of the largest item.
It’s as easy as one, two, delivery!
Your heavy furniture will be delivered and assembled with all packaging taken away. Our specialist team will contact you when the furniture is ready and arrange a mutually convenient date and time for delivery to take place.
A FEW THINGS YOU SHOULD KNOW
ACCESSORIES, LIGHT, MEDIUM WEIGHT FURNITURE (one man delivery to your door)
On the day of despatch from us the courier will send a courtesy email or text message informing you that they are in receipt of your parcel and to expect it the following day.
You will also be given a consignment number so that you can track your delivery. On the day of delivery they will send another email or text message indicating that your parcel(s) are on the way and provide you with a time slot. If you are not going to be able to receive your delivery you will have ample opportunity to make alternative arrangements with the courier directly.
HEAVY FURNITURE (two man delivery)
After the courier has collected your furniture from us they will contact you by phone to make arrangements for delivery on a mutually convenient day. Your delivery will be taken to the room of your choice (subject to access).
Please let us know of any potential access issues prior to delivery, as we do not want to be faced with taking a wardrobe up a spiral staircase unless we are prepared!
Your heavy furniture will be delivered and assembled with all packaging taken away.