Please rest assured that we are straight back to business, processing and completing your orders as quickly and safely as we can.
As we experience changes and developments in the current situation, we plan to keep you up to date with our business operations as we can.
We are following the government guidelines closely to keep our staff and customers safe. With new rules in place, we are working as best as we can while keeping sufficient distances, and ensuring all work surfaces, offices, and buildings are sanitized throughout the day.
We hope you understand that our new working conditions and thorough cleaning procedures and distancing measures have caused a delay in our factory.
Upholstery and Soft Furnishings including beds and mattresses will be delivered within our normal 4-6 week lead time.
Armchairs and sofas - please allow 8-10 weeks for delivery.
Currently, painted furniture orders placed during the first week in May will be scheduled for despatch toward the end of July/beginning August.
Our aim is always to get our lead times back to our normal 6-8 weeks.
We hope you will bear with us during this difficult time.
Anna, Co-Owner, The Dormy House
If you have any questions about delivery or custom orders, please don’t hesitate to get in touch.
(excluding Scottish Highlands, Northern Ireland, and Isle of Wight where postage and delivery are charged at cost, see note below and contact us for a delivery quotation)
Delivery is often seen as the unwanted charge at the end of your order, however, there is always a cost involved in delivering furniture that can sometimes be cumbersome and heavy.
We don’t want you to pay over the odds for this important service, so we’ve structured our delivery so that you will only ever pay for the largest items’ delivery cost regardless of how many items you order at any one time.
So here’s how it works:
All our products have been grouped into one of four delivery price bands:
(A) Accessories £10
(L) Light furniture £15
(M) Medium weight £25
(H1) Heavy furniture £45 (two-man delivery)
(H2) Heavy furniture £70 (two-man delivery)
(H3) Light modular £100 (two-man delivery or
(H4) Large modular £140 (two-man delivery)
These bands apply to each individual item and items are delivered to your door. If more than one piece of furniture is ordered, remember that you will only ever pay for the largest items’ delivery cost regardless of how many items you order. So, if you buy two accessory products and one medium weight product, your delivery charge will only be £25, the cost of the largest item.
It’s as easy as one, two, delivery!
Your heavy furniture will be delivered and assembled with all packaging taken away. Our specialist team will contact you when the furniture is ready and arrange a mutually convenient date and time for delivery to take place.
A FEW THINGS YOU SHOULD KNOW
During delivery, the delivery crew will assess a safe path to the designated delivery point. If the route is unsafe or the Delivery Crew considers it is possible the product or your property will be damaged due to the access, the Delivery Crew will leave it at the closest safe place or as the delivery crew to attempt delivery. Safety footwear cannot be removed by the delivery crew to make a delivery; therefore, floors and stairways should be covered with sheets and any pictures /ornaments to the delivery point should be removed.
ACCESSORIES, LIGHT, MEDIUM WEIGHT FURNITURE (one man delivery to your door)
On the day of despatch from us, the courier will send a courtesy email or text message informing you that they are in receipt of your parcel and to expect it the following day.
You will also be given a consignment number so that you can track your delivery. On the day of delivery, they will send another email or text message indicating that your parcel(s) are on the way and provide you with a time slot. If you are not going to be able to receive your delivery you will have ample opportunity to make alternative arrangements with the courier directly.
HEAVY FURNITURE (two-man delivery)
After the courier has collected your furniture from us they will contact you by phone to make arrangements for delivery on a mutually convenient day. Your delivery will be taken to the room of your choice (subject to access).
Please let us know of any potential access issues prior to delivery, as we do not want to be faced with taking a wardrobe up a spiral staircase unless we are prepared!
Your heavy furniture will be delivered and assembled with all packaging taken away.
OVERSEAS, BFPO, SCOTTISH HIGHLANDS, NORTHERN IRELAND, IRELAND, ISLE OF WIGHT AND NON-MAINLAND UK
Delivery is charged at cost to the above areas. Please contact our sales team by phone on 01264 365808 or by email at [email protected] for a quotation.