Dear Customers,
We are delighted to say that our delivery times are slowly getting ‘back to normal after the events and consequential delays of the last year.

Please rest assured that we are processing and completing your orders as quickly as possible and we thank you for your understanding and patience with our new working procedures that have been introduced to ensure that your beautiful, bespoke furniture is produced in the safest manner.

We will keep you up to date with our business operations as frequently as possible.

CURRENT DELIVERY SCHEDULE
Approx. 6 weeks – Upholstery and Soft Furnishings, including beds and mattresses
8-10 weeks – Armchairs and sofas
Please note: - Painted furniture orders placed during the week of 19th July will be scheduled for despatch during the first weeks in October.

Our aim is to return to a 6 - 8 week delivery schedule as swiftly as possible and, as always, we thank you for your support.

 We hope you love your new furniture when it arrives.

Best wishes, 

Anna, Co-Owner, The Dormy House

If you have any questions about delivery or custom orders, please don’t hesitate to get in touch.
Contact us now to see how we can help you.

OUR DELIVERY SERVICE - to UK Mainland Addresses

(excluding Scottish Highlands, Northern Ireland, and Isle of Wight where postage and delivery are charged at cost, see note below and contact us for a delivery quotation)

Delivery is often seen as the unwanted charge at the end of your order, however, there is always a cost involved in delivering furniture that can sometimes be cumbersome and heavy.

We don’t want you to pay over the odds for this important service, so we’ve structured our delivery so that you will only ever pay for the largest items’ delivery cost regardless of how many items you order at any one time.

So here’s how it works:

All our products have been grouped into one of four delivery price bands:

(A) Accessories £10

(L) Light furniture £15

(M) Medium weight £25

(H1) Heavy furniture £45 (two-man delivery)

(H2) Heavy furniture £70 (two-man delivery)

(H3) Light modular £100 (two-man delivery or

(H4) Large modular £140 (two-man delivery)

These bands apply to each individual item and items are delivered to your door. If more than one piece of furniture is ordered, remember that you will only ever pay for the largest items’ delivery cost regardless of how many items you order. So, if you buy two accessory products and one medium weight product, your delivery charge will only be £25, the cost of the largest item. 

It’s as easy as one, two, delivery!

Your heavy furniture will be delivered and assembled with all packaging taken away. Our specialist team will contact you when the furniture is ready and arrange a mutually convenient date and time for delivery to take place.

A FEW THINGS YOU SHOULD KNOW

During delivery, the delivery crew will assess a safe path to the designated delivery point. If the route is unsafe or the Delivery Crew considers it is possible the product or your property will be damaged due to the access, the Delivery Crew will leave it at the closest safe place or as the delivery crew to attempt delivery. Safety footwear cannot be removed by the delivery crew to make a delivery; therefore, floors and stairways should be covered with sheets and any pictures /ornaments to the delivery point should be removed.

ACCESSORIES, LIGHT, MEDIUM  WEIGHT FURNITURE (one man delivery to your door) 

On the day of despatch from us, the courier will send a courtesy email or text message informing you that they are in receipt of your parcel and to expect it the following day. 
You will also be given a consignment number so that you can track your delivery. On the day of delivery, they will send another email or text message indicating that your parcel(s) are on the way and provide you with a time slot. If you are not going to be able to receive your delivery you will have ample opportunity to make alternative arrangements with the courier directly.

HEAVY FURNITURE (two-man delivery) 

After the courier has collected your furniture from us they will contact you by phone to make arrangements for delivery on a mutually convenient day. Your delivery will be taken to the room of your choice (subject to access).

Please let us know of any potential access issues prior to delivery, as we do not want to be faced with taking a wardrobe up a spiral staircase unless we are prepared!

Your heavy furniture will be delivered and assembled with all packaging taken away. 


OVERSEAS, BFPO, SCOTTISH HIGHLANDS, NORTHERN IRELAND, IRELAND, ISLE OF WIGHT AND NON-MAINLAND UK

Delivery is charged at cost to the above areas. Please contact our sales team by phone on 01264 365808 or by email at [email protected] for a quotation.