As we experience changes and developments in the current situation, we plan to keep you as up to date with our business operations as we can.
We are following the government guidelines closely to keep our staff and customers safe. With new rules in place, we are working as best as we can while keeping sufficient distances, and ensuring all work surfaces, offices and buildings are sanitized throughout the day.
We hope you understand that our new working conditions and thorough cleaning procedures have caused a slight delay at our factory and please expect a lead time of 6-8 weeks.
Once your items leave our factory, our delivery drivers are keeping protected and ensuring a full clean is done between customer homes and keeping customer interaction to a minimum.
We hope you and your loved ones are keeping well, and should you need any advice or ideas to make your home the place of comfort that it should always be, our customer service team is fully operational and here to help.
Anna, Co-Owner, The Dormy House
As you know, all orders are custom-made in the workshop. You send us the upholstery fabric you want to use (or you can choose from our extensive collection), pick the paint colour, and select handles and knobs to suit. Want to change the size of a standard product? We’ll alter it for you if we can.
Contact us now to see how we can help you.
(excluding Scottish Highlands, Northern Ireland and Isle of Wight where postage and delivery are charged at cost, see note below and contact us for a delivery quotation)
Delivery is often seen as the unwanted charge at the end of your order, however, there is always a cost involved in delivering furniture that can sometimes be cumbersome and heavy.
We don’t want you to pay over the odds for this important service, so we’ve structured our delivery so that you will only ever pay for the largest items’ delivery cost regardless of how many items you order at any one time.
So here’s how it works:
All our products have been grouped into one of four delivery price bands:
(A) Accessories £10
(L) Light furniture £15
(M) Medium weight £25
(H1) Heavy furniture £45 (two-man delivery)
(H2) Heavy furniture £70 (two-man delivery)
(H3) Light modular £100 (two-man delivery or
(H4) Large modular £140 (two-man delivery)
These bands apply to each individual item and items are delivered to your door. If more than one piece of furniture is ordered, remember that you will only ever pay for the largest items’ delivery cost regardless of how many items you order. So, if you buy two accessory products and one medium weight product, your delivery charge will only be £25, the cost of the largest item.
It’s as easy as one, two, delivery!
Your heavy furniture will be delivered and assembled with all packaging taken away. Our specialist team will contact you when the furniture is ready and arrange a mutually convenient date and time for delivery to take place.
A FEW THINGS YOU SHOULD KNOW
ACCESSORIES, LIGHT, MEDIUM WEIGHT FURNITURE (one man delivery to your door)
On the day of despatch from us, the courier will send a courtesy email or text message informing you that they are in receipt of your parcel and to expect it the following day.
You will also be given a consignment number so that you can track your delivery. On the day of delivery, they will send another email or text message indicating that your parcel(s) are on the way and provide you with a time slot. If you are not going to be able to receive your delivery you will have ample opportunity to make alternative arrangements with the courier directly.
HEAVY FURNITURE (two-man delivery)
After the courier has collected your furniture from us they will contact you by phone to make arrangements for delivery on a mutually convenient day. Your delivery will be taken to the room of your choice (subject to access).
Please let us know of any potential access issues prior to delivery, as we do not want to be faced with taking a wardrobe up a spiral staircase unless we are prepared!
Your heavy furniture will be delivered and assembled with all packaging taken away.
OVERSEAS, BFPO, SCOTTISH HIGHLANDS, NORTHERN IRELAND, IRELAND, ISLE OF WIGHT AND NON-MAINLAND UK
Delivery is charged at cost to the above areas. Please contact our sales team by phone on 01264 365808 or by email [email protected] for a quotation.