Terms & conditions

Bring spring style to every room. Get 15% off our entire collection.
Use code: 15SPRING20 at the checkout.

This offer discount code cannot be applied retrospectively and can only be used in conjunction with our mothers day competition. 
This discount code does not include delivery costs. Offer discount codes do not apply to furniture that is made to a bespoke size or colour. 
All offers and discount codes are at The Dormy House's sole discretion and are subject to variation or withdrawal without notice.  
This offer is valid for retail orders only. Trade accounts will only have their individual discounts applied to orders.

Competitions - mothers day 2020 - win a £200 voucher code to spend at www.thedormyhouse.com

Terms & conditions.
Entering is easy. All you have to do is post a photo of you and your mum, or just your mum, if you prefer, and share one life lesson your mum taught you. Make sure you tag us plus include the hashtag #mumknowsbest. Entries close at midnight on Saturday 21st March 2020. The winner will be announced on Sunday 22nd March. #mothersday #thedormyhouse #win #competition
 The prizewinners will be randomly selected from correct entries on Saturday 21st March 2020. We will notify the winners on Instagram and Facebook on Sunday 22nd March 2020.  If the winner does not respond within two weeks of initial contact, a new winner will be randomly selected in their place. The competition winners have six months to claim their prizes before they expire on 30th September 2020. The prizes are non-refundable or exchangeable. Competition is only open to UK entrants. There is no cash alternative. The prizes cannot be used in conjunction with any other offer or discount and apply to all products listed on our website only. They do not apply to custom sizes. Delivery charges are not included. The prize cannot be used against orders that have already been placed with us. The judges decision is final. No correspondence will be entered into. No employee of The Dormy House or their families, its agencies, or anyone professionally associated with the promotion may enter the competition. Participating in this competition via Instagram is considered a complete release of Instagram by each participant. It is also an acknowledgement that the competition is in no way sponsored, endorsed or administered by, or associated with, Instagram.

The Dormy House offer code DHSIGNUP5OFF - Sign up to our newsletter and get 5% off.

Offer discount codes cannot be applied retrospectively. 
Offer discount codes cannot be used in conjunction with any other offer or discount codes and do not include delivery costs. Offer discount codes do not apply to furniture that is made to a bespoke size or colour. 
All offers and discount codes are at The Dormy House's sole discretion and are subject to variation or withdrawal without notice.  
This offer is valid for retail orders only. Trade accounts will only have their individual discounts applied to orders.

Complete our survey to be entered into a prize draw for the chance to win £250 off your order.

Entry into the prize draw is automatic for survey participants on receipt of a completed questionnaire with a contact address or email address.

Winners must be over 18 years of age and resident in the UK. Employees of The Dormy House, their families, or anyone else connected with this promotion are not eligible to win.
By entering the winner agrees to be bound by these conditions.
There is only one winner.
The winner will be picked at random from all entries received and will be announced on 15th November 2019
The winner will receive a private message by email, to see whether you've won.
The prize is non-transferrable and there is no cash alternative available.
The prize cannot be used in conjunction with any other offers or discount.

Our terms and conditions

We’ve put together a guide on our terms and conditions to cover any order placed with The Dormy House, whether it’s placed online, over the phone or in our showroom – they might change from time to time, in which case you’ll be able to find an updated version on our website. We suggest that take a quick look through now then file it in a safe place just in case you have any questions down the line.

Offers and discount codes

Any sale prices on The Dormy House website cannot be used in conjunction with any other offers or discount and do not include delivery costs.
Offer discount codes cannot be applied retrospectively.
Offer discount codes cannot be used in conjunction with any other offer or discount codes and do not include delivery costs. Offer discount codes do not apply to furniture that is made to a bespoke size or colour.
All offers and discount codes are at The Dormy House's sole discretion and are subject to variation or withdrawal without notice.  

Free delivery applies only to Standard UK mainland delivery.

The legal part
It’s quite important to say that we’re not liable for any indirect losses, such as losses of revenue or profits, which are not reasonably foreseeable when you place your order (except for personal injury or fraud). This also includes any losses caused by us not being able to meet our obligations because of things outside our control.

Thedormyhouse.com and our showroom are part of The Dormy House Furniture and Soft Furnishings (UK) Ltd. Our registered office is at The Dormy House, 27 Walworth Business Park, Andover, Hampshire SP10 5LH. You can contact us in writing, by email (sales@thedormyhouse.com) or by phone (01264 365 808) should you have any queries.

These terms fall under English law and the jurisdiction of the English courts.

Your order
When you’re placing an order for any of our furniture, soft furnishings and accessories, we always ask for the full amount to be paid as confirmation of your order. After making the payment you will receive an order confirmation via email, we can post it out to you if you'd prefer, please check all the details and contact us if you are unsure about any aspect of the order.

Please note that by placing an order with you will be deemed to have read, understood and agreed to our terms and conditions.

Lead times
Please note that we have been advised by manufacturing that lead times are currently 6 - 8 weeks (February 2018). If we accept a bespoke order please note that lead times will be a minimum of 8 - 10 weeks and may increase further so please do be aware of this. We can assure you it'll be worth the wait. 

Paint finishes
When it comes to painting, in particular, colours are likely to change over time as they respond to sunlight exposure and moisture content in the air. 
We always try our best to make sure that the descriptions, images and prices on our website and in our literature are accurate. Sometimes we can’t control this (for instance, computer monitors can affect colour), but if you spot something that you think is amiss, let us know and we’ll try to solve it as soon as possible.

We always advise customers prior to ordering to request paint samples.

Whilst every effort has been made to ensure that colour reproduction is as accurate as possible, slight variations may occur as a result of the photographic process. We always advise customers prior to ordering to request fabric samples to check that the colour and design is suitable.

Please note that fabric quantities quoted are approximate and are based on fabric no less than 137cm wide with little or no pattern repeat. Please contact us for advice if you are in any doubt (pattern repeats and differing fabric widths all have a bearing on how much fabric you will need).

If you have decided to use your own fabric, please mark up with your name and order number and send to:
SP10 5LH 

If there is any ambiguity about the right side of the fabric, please either mark on the fabric you send in or send us a sample piece, which side of the fabric is to be used. The Dormy House cannot accept liability for inadvertently using the incorrect side. It is the responsibility of the customer to inspect and check their own fabric. Although we do our best to check for any faults in the fabric we cannot accept responsibility if the goods are made up before this comes to light.

We do also offer a collection service for your fabric which costs £15 per parcel. Please contact us to arrange this.

Calico covered furniture is supplied with the understanding that you will be upholstering the piece yourself. It is furniture that is in its ‘uncovered’ state and therefore staples will be visible. We use a flame retardant calico which is ivory in colour.

We know that life can be busy, and waiting in for a delivery can get in the way. That’s why, for any order with our two man delivery service, we’ll notify you via email one week before we deliver, you’ll also receive a call with a three-hour timeslot two days beforehand.

Whilst our products come in parts please make doubly sure your order will fit through doorways and tight turns, up staircases and underneath ceilings, and if door frames, windows or bannisters needs to be removed to get it in, that you do this before we arrive.

If your pieces are on the smaller side, we’ll deliver them through one of our approved couriers, usually, they are on an overnight service and you’ll be notified by us via email when the product(s) have been dispatched and then provided with a time slot via text and email.

To ensure that your order arrives safely some of our items require self-assembly. We have taken great care to design the products so that the assembly is as quick and easy as possible. There will be a set of instructions and fixings with each product. If anything is unclear then simply contact us.

While we’ll always do our very best to make sure your order is delivered on the day we say it will be, very rarely unforeseen delays can happen. It goes without saying that we’ll reschedule as soon as possible. Also, it can occasionally take us a bit longer to deliver to remote locations, such as the Scottish Highlands. Sometimes deliveries can be split due to the size and weight of products and therefore may arrive separately, but you won’t be charged extra for this.

Should you be ordering from outside mainland UK (e.g. Northern Ireland, Channel Islands, Isles of Scilly and Isle of Man), all items will be sent through our carefully selected international delivery partners and unfortunately, we’re not able to offer our 2 man delivery service.  

Cancellations and returns
While we hope that you’ll be thrilled with your order from The Dormy House if you’re not that’s fine too.

You may cancel your order for any reason up to the point of despatch. If you do cancel your order then you will be refunded in full within 30 days.

We have a no-quibbles returns policy, and we’ll happily take back any piece that isn’t bespoke within 7 days of when it was delivered it, as long as it’s in its original packaging (unless we took this away for you) and without any signs of use. It’s important to note that we’ll only be able to take back mattresses that are still in their plastic wrapping for hygiene reasons. It is also important to note that upholstered furniture and soft furnishings are all bespoke made in your choice of fabric, whether from our collection or your own fabric and these items cannot be returned unless faulty. 

To arrange a return just call us on 01264 365 808, email sales@thedormyhouse.com or visit our showroom if you’re returning an accessory or smaller item. If you’re returning a piece of furniture that you’d like us to pick up we’ll gladly do this from the address we originally delivered to, please note the delivery and collection costs will be deducted from your refund (costs will vary outside mainland UK).

Due to their custom nature, including customers own paint choice and customers own fabric, bespoke designs can’t be returned.

Of course, the exception to this is if there are any faults, knocks or bumps to your piece that we’ve caused. We take our delivery service seriously and we design our packaging to make sure that what’s inside is wrapped up safe and tight. We also create all of our pieces using the highest levels of skill and materials. But in the (very) unlikely event that you spot something not quite right, just let us know as soon as you spot the problem along with some photos and we’ll get it sorted. Please note that replacements are prioritised, but that items will take between 5 - 15 working days as everything is made from scratch. 

Customer satisfaction is of the utmost importance to us here at The Dormy House so please contact us as soon as you think you may have a problem.

Rest assured that your statutory rights are unaffected.

Our guarantee
Our MDF products are all made from sustainable forests and support environmentally responsible management of the worlds’ forests.
Aside from what we’ve already mentioned, there are also a few things we can’t cover that we’ve highlighted here:
Damage resulting from normal wear and tear (like dents and scratches)
Colour changes and fastness in textiles and paint (these will naturally change over time depending on storage conditions, natural light, etc.)
If you have any questions we’re just a phone call 01264 365808(or email) away sales@thedormyhouse.com

VAT information
All prices quoted are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the prevailing rate.

If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT at the current rate.  Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them. A delivery charge will be added to your order value where appropriate. Please contact us for a delivery quotation.

Data security
Protecting your data 
When you order with us, we ask for information such as your name, e-mail address, contact number, credit/debit card details. All this is necessary to process your request or notify you of acceptance of your order.

Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure as required under the UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.

All the information we collect via our website or through correspondence with you may be used for the following purposes - dealing with orders and accounts, processing payments, credit reference checking, fraud detection and research.

Access to customer account information is limited to those who need access to the performance of their job and we use full login and password controls on our system.

If for any reason you are unsure about the personal and account information we are holding in your name, please contact us. We will happily review your file and update the records if required. You can call us on 01264 365808 (Monday - Friday 9.00 am to 5.00 pm) or email us on sales@thedormyhouse.com.

Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. This helps us to provide you with the best service and to make it easier when you shop. You can, if you prefer, set up your internet browser to not accept cookies. You will still be able to use our site without having cookies enabled.

Payment security
We recognise that security is a major concern for many of our customers. We have put a very secure system in place so you can feel completely at ease when shopping with us over the internet.

We feel confident that credit card information entered on our site will not be accessed by any unauthorised person or company. Once your order has been transferred to our order processing system all credit card details are removed from the website as an added precaution and our sales order processing system and internal network are protected by the latest proxy technology. This does mean you have to give your card details every time you place an order with us but this minor inconvenience does ensure that it is totally safe to shop at The Dormy House.

Our mailing list and customer opt-in
Making a purchase and/or creating an account with The Dormy House will automatically subscribe you to our customer database. As a member of our database, you will receive our seasonal catalogue, exclusive promotional discounts, previews to new ranges and our latest news via email.

You can unsubscribe from this correspondence by selecting the 'unsubscribe' option at the foot of our emails or by contacting sales@thedormyhouse.com

From May 2018 this will change to comply with GDPR guidelines.  

The Dormy House will never pass on your personal information to a third party for third party marketing purposes. 
We respect your privacy and are committed to protecting it.