Terms & conditions

The Dormy House and You

This website, found under the www.thedormyhouse.com URL, is operated by The Dormy House Furniture and Soft Furnishings Ltd and references to ‘we’, ‘us’ and ‘our’ shall be deemed to be references to The Dormy House.  References to ‘you’ and ‘your’ shall be deemed to be references to person placing an order via this website.

Terms and conditions for:

Christmas social media competition 

The prizewinners will be randomly selected from correct entries on Tuesday 19th December 2017. We will notify the winners immediately with a message via social media. If either of the two winners does not respond within two weeks of initial contact, a new winner will be randomly selected in their place. The competition winners have three months to claim their prizes before they expire on Monday 19th March 2018. The prizes are non-refundable or exchangeable. Competition is only open to UK entries. There is no cash alternative. The prizes cannot be used in conjunction with any other offer or discounts and apply to all products in our Autumn/Winter 2017-2018 catalogue and website only. They do not apply to custom sizes. Delivery charges are not included. The prizes cannot be used against orders that have already been placed with us. The judge’s decision is final. No correspondence will be entered into. No employee of The Dormy House or their families, its agencies, or anyone professionally associated with the promotion may enter the competition. Participating and entering in this competition via Instagram is considered a complete release of Instagram by each participant. It is also an acknowledgement that the competition is in no way sponsored, endorsed or administered by, or associated with, Instagram.

Placing an order

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact one of our customer service advisors before placing an order with us either by telephone on 01264 365808 by email sales@thedormyhouse.com or by post to: 27 Walworth Business Park, Andover, Hampshire SP10 5LH.  By placing an order you are making an offer to The Dormy House Furniture & Soft Furnishings Ltd  to purchase the goods detailed in your order upon the terms described in your order. Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and The Dormy House for the sale of our products will only exist once an order has been accepted, processed and despatched to you.

Your credit/debit card will be authorised when your order is placed and processed.  This does not affect your statutory rights.

Prices and availability of goods are subject to change without notice. All prices quoted are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT at the current rate.  Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them. A delivery charge will be added to your order value where appropriate.   Please see the delivery terms and charges below.

Your right to cancel

You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days. However once a customised order has been placed this order cannot be cancelled.

Fabric from The Dormy House Collection

Whilst every effort has been made to ensure that colour reproduction is as accurate as possible, slight variations may occur as a result of photographic process.  We recommend that you order a fabric swatch prior to ordering to check that the colour and design is suitable.

Sending your own Fabric

Please send your fabric to
The Dormy House
27 Walworth Business Park
SP10 5LH 

If you are sending your fabric to us, it is essential that your package is clearly marked with your name and if there is any ambiguity about the right side of the fabric, please either mark on the fabric you send in, or an a sample piece, which side of the fabric is to be used.  The Dormy House cannot accept liability for inadvertently using the incorrect side. It is the responsibility of the customer to inspect and check their own fabric. Although we do our best to check for any faults in the fabric we cannot accept responsibility if the goods are made up before this comes to light.

We can arrange collection of your fabric by Parcelforce at a cost of £12 per parcel.  Please contact our customer service team to arrange this.

Fabric quantities

The fabric quantities quoted are approximate and are based on fabric no less than 137cm wide with little or no pattern repeat.  Please contact us for advise if you are in any doubt (pattern repeats and differing fabric widths all have a bearing on how much fabric you will need).

Calico covered furniture

Upholstered furniture that is Calico covered is supplied on the understanding that you will be covering over the piece yourself.  It is furniture that is in its ‘uncovered state’ and staples will be visible. We use a flame retardant calico which is ivory in colour.

Helping our Environment

Our MDF products are all made from sustainable forests and supports environmentally responsible management of the worlds’ forests.

Conformity of goods

Every care has been taken to ensure that the descriptions and specifications of our products are correct at the time of going to press. However, whilst the colour reproduction is an extremely close representation, a slight variation in the actual goods may occur. The specifications and descriptions of products on this website and in our catalogue are not intended to be binding and are intended only to give a general description of the products. 

Colour and Paint finishes

If you are opting for an antique finish to your furniture, please remember that no two pieces will be the same as the finish is applied by hand.  We have made every attempt to ensure that the photography on this website and in our catalogue are an accurate representation of our furniture and fabrics, however, small variations in colour may occur.  We always advise customers prior to ordering to request samples.


To ensure that your order arrives safely, some of our items require self-assembly.  We have taken great care to design the products so that assembly is as quick and as easy as possible.  When your order arrives there will be a set of instructions for each product, together with any fixings.  Please take the time to study the instructions before you start to assemble.

If, in the unlikely event, part of your order is damaged or missing please contact our customer services immediately and replacement pieces will be despatched to you.  We place customer care at the very top of our priorities and will do everything we can to ensure your satisfaction with our products.

We strive to maintain a high standard of finish and workmanship on all our products so please let us know if you are unclear about any information – our customer services team are always on hand to advise you.

Returns Policy

We are very proud of our Dormy House Collection and want you to be delighted with everything you purchase from us.  If for any reason you are not totally satisfied with your order please contact our Customer Services team within 7 days of receipt of your goods.  Non faulty items must be unused and in their original packaging.  With our custom made products (such as all upholstery and soft furnishing orders) we are sorry, but we are unable to refund unless they are damaged or faulty.  Please note, that for hygiene reasons mattresses cannot be returned once the packaging has been opened or removed (this does not affect your statutory rights).

Customer satisfaction is of the utmost importance to us here at The Dormy House so please contact us as soon as you think you may have a problem.

Making Returns

Except where the item is faulty, you will be required to arrange and pay for the return of the products to us.  We can arrange to collect the products from you, but the cost of this will be charged to you.  When you are returning items to us, please obtain a receipt of postage as we cannot be responsible for items that fail to reach us.

VAT Information

All prices published are in pounds sterling and are inclusive of European Union sales tax at the prevailing rate.